Patient Rights & Responsibilities

Last Updated: 07/01/2026

Mana Hospital & Diagnostics is committed to providing ethical, transparent, and patient-centered healthcare services. This policy outlines the rights and responsibilities of patients to ensure a safe, respectful, and effective healthcare environment.

Patient Rights

Every patient receiving care at Mana Hospital & Diagnostics has the right to:

• Receive respectful, dignified, and non-discriminatory healthcare services
• Be informed about their diagnosis, treatment options, and expected outcomes
• Privacy and confidentiality of personal and medical information
• Provide informed consent before any medical procedure or treatment
• Access their medical records in accordance with applicable laws
• Seek clarification regarding hospital charges and billing details

Patient Responsibilities

Patients and attendants are expected to:

• Provide accurate and complete medical history and personal information
• Follow prescribed treatment plans and medical advice
• Respect hospital staff, doctors, and other patients
• Adhere to hospital rules, safety guidelines, and visiting hours
• Clear bills and payments in a timely manner

Safety and Cooperation

Patients are encouraged to cooperate with healthcare providers to ensure safe and effective treatment. Any form of abusive behavior, violence, or non-compliance may result in appropriate action as per hospital policy.

Grievance Redressal

Mana Hospital & Diagnostics values patient feedback and strives to address grievances promptly and fairly. Patients may raise concerns through the hospital’s designated communication channels.

Policy Updates

This policy may be updated periodically to reflect changes in healthcare regulations or hospital practices. Updated versions will be published on the hospital website.

Contact Information

For questions related to patient rights or responsibilities, please contact: