Billing & Refund Policy

Last Updated: 07/01/2026

This Billing & Refund Policy outlines the terms related to payments, billing procedures, and refunds at Mana Hospital & Diagnostics. The policy is designed to ensure transparency, fairness, and clarity for all patients and visitors.

Billing Policy

All medical consultations, diagnostic services, procedures, and treatments provided by Mana Hospital & Diagnostics are chargeable as per the hospital’s prevailing rates. Billing details will be communicated to patients or their attendants at the time of service or registration, wherever applicable.

Payment Methods

We accept multiple payment modes including cash, UPI, debit cards, credit cards, and other approved digital payment methods. Payment must be completed as per hospital guidelines before or after services, depending on the nature of treatment.

Advance Payments

Certain services, diagnostic tests, or procedures may require advance payment or partial advance payment. Advance payments are adjusted against the final bill at the time of service completion.

Refund Policy

Refunds are considered only in specific circumstances and are subject to hospital approval. Diagnostic tests or procedures that have already been initiated or completed are generally non-refundable.

Eligible Refund Cases

• Cancellation of services prior to initiation
• Duplicate or excess payments due to technical errors
• Services cancelled by the hospital due to operational reasons

Refund Processing

Approved refunds will be processed within 7 to 10 working days through the original mode of payment or another appropriate method, as determined by the hospital.

Non-Refundable Services

Consultation fees, diagnostic tests once started, emergency services, and consumables used during treatment are non-refundable unless otherwise specified by hospital management.

Policy Changes

Mana Hospital & Diagnostics reserves the right to modify or update this Billing & Refund Policy at any time without prior notice. Updated policies will be published on the website.

Contact Information

For billing or refund-related queries, please contact: